Privacy Policy

Who We Are

Soxem Vylox operates as an educational platform focused on teaching investment analysis basics to Canadian learners. Our physical location is at 11109 111 Ave NW, Edmonton, AB T5G 0C6, Canada. When we refer to "we," "us," or "our" in this document, we're talking about Soxem Vylox and our educational services.

You can reach our privacy team directly at contact@soxemvylox.pro or by calling +1-587-499-5624 during regular business hours.

Information We Collect

We're pretty straightforward about what we gather. The information falls into a few categories, and we'll walk through each one.

Information You Give Us Directly

When you sign up for our learning programs or contact us, you provide details like your name, email address, phone number, and sometimes your educational background. If you enroll in paid courses, we also collect billing information, though payment processing happens through third-party services that maintain their own security standards.

Usage Information

Like most websites, we track how you interact with our platform. This includes which courses you view, how long you spend on different pages, and what materials you download. We use this data to understand what's working and what isn't in our educational content.

Technical Information

Your browser automatically sends us certain technical details: IP address, device type, operating system, and browser version. We collect this to ensure our platform works properly across different setups and to identify potential security issues.

How We Use Your Information

The data we collect serves specific purposes. We don't use it for random marketing experiments or sell it to third parties—that's not our business model.

• Delivering educational services: We need your information to provide access to courses, track your progress, and send you relevant learning materials.
• Platform improvement: Usage patterns help us identify which topics need better explanations or where students typically struggle.
• Communication: We'll email you about course updates, schedule changes, or new learning resources that match your interests.
• Security and fraud prevention: Technical data helps us spot unusual activity and protect accounts from unauthorized access.
• Legal compliance: Sometimes we're required to maintain certain records for regulatory or tax purposes under Canadian law.

Sharing Your Information

We keep your data pretty close to home, but there are situations where we share it with others.

Service Providers

We work with companies that help run our platform: hosting providers, email services, payment processors, and analytics tools. These partners only access data necessary for their specific functions and operate under strict confidentiality agreements.

Legal Requirements

If Canadian authorities issue a valid legal request, we'll disclose relevant information. We may also share data to enforce our terms of service or protect someone's safety.

Business Transfers

Should Soxem Vylox merge with another company or get acquired, your information would transfer to the new entity. We'd notify you before this happens and explain any changes to privacy practices.

We do not sell, rent, or trade your personal information to marketers, data brokers, or advertising networks. Period.

Your Privacy Rights Under Canadian Law

PIPEDA gives you several rights regarding your personal information. Here's what you can do and how to do it:

To exercise any of these rights, email us at contact@soxemvylox.pro with "Privacy Rights Request" in the subject line. We'll verify your identity and respond within 30 days. There's no fee for most requests, though we might charge for excessive or repetitive inquiries.

How We Protect Your Information

Security isn't just a checkbox for us. We implement multiple layers of protection, though no system is completely foolproof—anyone who claims otherwise is being dishonest.

• Encryption: Data travels between your device and our servers using TLS encryption. Sensitive information is encrypted in our databases as well.
• Access controls: Only employees who need specific data to perform their jobs can access it. We maintain detailed logs of who accesses what.
• Regular audits: We review our security practices quarterly and conduct penetration testing annually to identify vulnerabilities.
• Secure infrastructure: Our hosting providers maintain SOC 2 compliance and undergo regular security assessments.
• Incident response: If a breach occurs, we have protocols to contain it quickly and notify affected individuals as required by Canadian law.

You play a role in security too. Use a strong, unique password for your account and don't share login credentials. Enable two-factor authentication if we offer it for your account type.

Data Retention

We don't keep your information forever. Different types of data have different retention periods based on legal requirements and business needs.

• Active account data remains accessible while you use our services
• Course completion records are kept for 7 years to maintain educational credentials
• Financial transaction records are retained for 7 years as required by Canadian tax law
• Support correspondence is deleted after 3 years unless it relates to an ongoing issue
• Marketing communication preferences are maintained until you unsubscribe
• Technical logs and analytics data are typically deleted after 18 months

When you delete your account, we remove personal identifiers from our active systems within 90 days. Some records persist in backups for technical reasons but become inaccessible and eventually age out. If legal obligations require us to retain certain information longer, we'll store it securely and limit access appropriately.

Cookies and Tracking

Our website uses cookies—small text files stored on your device. Some are essential for the site to function, while others help us understand usage patterns and improve your experience.

Essential Cookies

These keep you logged in, remember your preferences, and maintain security features. You can't opt out of these without losing basic functionality.

Analytics Cookies

We use analytics tools to see which pages get visited most, where users spend time, and how people navigate through our content. This data is aggregated and doesn't identify you personally.

Your Cookie Choices

Most browsers let you refuse cookies or alert you when sites try to place them. Check your browser settings for options. Just know that blocking cookies might break certain features on our platform.

Third-Party Links

Our educational content sometimes links to external resources, research papers, or financial tools we don't control. Once you click through to another site, their privacy policy applies, not ours. We try to link only to reputable sources, but we can't guarantee their privacy practices.

Children's Privacy

Our services target adults interested in investment education. We don't knowingly collect information from anyone under 16. If we discover we've accidentally gathered data from a minor, we'll delete it immediately. Parents who believe their child provided information to us should contact us right away.

International Data Transfers

We primarily store data on Canadian servers, but some service providers operate internationally. When data leaves Canada, we ensure those providers maintain adequate protection standards comparable to Canadian requirements. The European Union considers Canada to provide adequate privacy protection under GDPR, which helps when working with international partners.

Changes to This Policy

Privacy practices evolve as technology changes and regulations develop. When we update this policy, we'll post the new version here with a revised date at the top. Significant changes will be announced through email or a prominent notice on our website.

We encourage you to review this policy periodically, especially before providing new types of information. Continuing to use our services after changes take effect means you accept the updated terms.

Filing Complaints

If you believe we've mishandled your personal information or violated your privacy rights, please tell us first at contact@soxemvylox.pro. We'll investigate and work to resolve the issue.

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada. Their website provides information on how to submit concerns about privacy practices by Canadian organizations. You can reach them at 1-800-282-1376 or through their website at priv.gc.ca.